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Subject: "Timeout while waiting for IPC file to appear"     Previous Topic | Next Topic
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bbalakrishna
Member since Apr-25-13
3 posts		 Apr-25-13, 08:21 PM (PDT)
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"Timeout while waiting for IPC file to appear"
 
   Hello,

I have recently upgraded to 8.6.1 and I am unable view reports on one specific profile .

Internal SawMill DB.

Issue in the Task Log: Timeout while waiting for IPC file to appear

Any thoughts?

Bimal


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msgildenadmin
Member since Apr-3-13
12 posts		 Apr-26-13, 01:10 PM (PDT)
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1. "RE: Timeout while waiting for IPC file to appear"
In response to message #0
 
   The timeout error is generic and does not indicate the cause of the problem. It means that Sawmill was waiting for a process to return a result and never got it within the timeout period.

Can you provide more details about what led up to the error? Did the database build complete successfully? If you look in the configuration options Database info page, does it have an earliest and latest log entry date?

msgilden
Sawmill Support


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bbalakrishna
Member since Apr-25-13
3 posts		 Apr-28-13, 03:47 PM (PDT)
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2. "RE: Timeout while waiting for IPC file to appear"
In response to message #1
 
   LAST EDITED ON Apr-28-13 AT 04:11 PM (PDT)
 
David,

I upgraded to 8.6.1.3 thinking the following issue is resolved

<1275344> Enhanced LDAP login plug-in so user roles and profile permissions can be managed through the Sawmill web interface, and will not be overwritten each time by the LDAP login.

I have one large profile about 85GB created via "8.6.0.2" and I am unable to view any reports/ report options for this profile.

It took over 10 mins to load the database info page. It has the latest entries till 29/APr. Overall it's very slow compared to past experience.

Our Setup: Win2k8 <64bit> / 24GB / 4 vCPUs. no other applcations are installed

Bimal


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msgildenadmin
Member since Apr-3-13
12 posts		 May-01-13, 12:57 PM (PDT)
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3. "RE: Timeout while waiting for IPC file to appear"
In response to message #2
 
   We have not seen any performance degradation associated with version 8.6.1. If it took 10 minutes to load a Database info page, I wonder if your database didn't get corrupted during the update. I assume you do not have any virus scanning software running on the system that hasn't excluded the Sawmill directory.

If you run this command from the command line, do you get results printed to the console:

sawmill -p <profile_name> -a pv

msgilden
Sawmill Support


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bbalakrishna
Member since Apr-25-13
3 posts		 May-01-13, 02:18 PM (PDT)
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4. "RE: Timeout while waiting for IPC file to appear"
In response to message #3
 
   No. We don't have any AV scanning this folders.

F:\Program Files\Sawmill 8>sawmill -p RailCorp_CITYRAIL_LOCAL -a pv
Sawmill 8.6.1.3; Copyright (c) 1996-2013 Flowerfire, Inc.
hits: 127908327
visitors: 4250761
size: 3936136440092
page_views: 127624602
sessions: 41008244
session_entrances: 41008243
session_exits: 41008243
session_begin: 30/Dec/2011 20:56:30
session_end: 02/May/2013 00:20:25
session_duration: 13390360890

Bimal


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msgildenadmin
Member since Apr-3-13
12 posts		 May-06-13, 01:48 PM (PDT)
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5. "RE: Timeout while waiting for IPC file to appear"
In response to message #3
 
   The database seems sound, since you can get numerical field data for the proper date range. For troubleshooting purposes, can you email support@sawmill.net and attach a copy of this profile:

\Sawmill 8\LogAnalysisInfo\profiles\railcorp_cityrail_local.cfg

and also a copy of the Task Log:

\Sawmill 8\LogAnalysisInfo\TaskLog

Please reference forum post 4698

msgilden
Sawmill Support


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bbalakrishna
Member since Apr-25-13
3 posts		 May-13-13, 10:02 PM (PDT)
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6. "RE: Timeout while waiting for IPC file to appear"
In response to message #5
 
   Sent email and supporting files to SawMill Support

Bimal


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