# Copyright (c) 2010 Flowerfire, Inc.  All Rights Reserved.
norstar_prelude_and_cinphony_acd = {

  plugin_version = "1.0.1"

  # Initial creation - 1.0
  # 2011-07-08 - 1.0.1 - MSG - Edited info lines.

  info.1.manufacturer = "Norstar"
  info.1.device = "PRELUDE and CINPHONY ADC"
  info.1.version.1 = ""

  # The name of the log format
  log.format.format_label = "Norstar PRELUDE and CINPHONY ADC Log Format"
  log.miscellaneous.log_data_type = "generic"  
  log.miscellaneous.log_format_type = "other"

  # The log is in this format if any of the first ten lines match this regular expression
  log.format.autodetect_expression = `
matches_regular_expression(volatile.log_data_line, '^"AGENT","[0-9]+","[^"]+","[^"]+","[0-9][0-9]/[0-9][0-9]/[0-9][0-9]","[0-9][0-9]:[0-9][0-9] [AP]M","[A-Z]+","[0-9]+","[0-9]+","[0-9]+","[NY]+"$') or
matches_regular_expression(volatile.log_data_line, '^"CALL","[0-9][0-9]/[0-9][0-9]/[0-9][0-9]","[0-9]+","[0-9][0-9]:[0-9][0-9] [AP]M","[0-9]+","[A-Z]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[A-Z]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]+","[0-9]*","[a-zA-z0-9]*","[0-9]*"') or
matches_regular_expression(volatile.log_data_line, '^"CATEGORY","[0-9]+","[a-zA-Z0-9]+","[0-9][0-9]/[0-9][0-9]/[0-9][0-9]","[0-9][0-9]:[0-9][0-9] [AP]M","[0-9]+","[0-9]+"')
`

  log.format.parse_only_with_filters = "true"
  
  # The format of dates and times in this log
  log.format.date_format = "auto"
  log.format.time_format = "auto"

  # Log fields
  log.fields = {

    record_type  = ""
    agent_id = ""
    agent_first_name = ""
    agent_last_name = ""
    date = ""
    time = ""
    logout_type = ""
    login_duration = ""
    available_duration = "" 
    unavailable_duration = ""
    logged_groups = ""
    call = ""
    line = ""
    type = ""
    group_number = ""
    origination_group = ""
    duration_to_answer = ""
    talk_duration = ""
    hold_duration = ""
    wrap_duration = ""
    abandoned_duration = ""
    ringing_duration = ""
    supervisor_help_count = ""
    routing_type = ""
    routing_step_counts = ""
    originating_number = ""
    originating_name = ""
    destination_number = ""
    category = ""
    description = ""
    group_number = ""

  } # log.fields

  log.parsing_filters.parse = `
if (matches_regular_expression(current_log_line(), '^"(AGENT)","([0-9]+)","([^"]+)","([^"]+)","([0-9][0-9]/[0-9][0-9]/[0-9][0-9])","([0-9][0-9]:[0-9][0-9] [AP]M)","([A-Z]+)","([0-9]+)","([0-9]+)","([0-9]+)","([NY]+)"$')) then (
  set_collected_field('', 'record_type', $1);
  set_collected_field('', 'agent_id', $2);
  set_collected_field('', 'agent_first_name', $3);
  set_collected_field('', 'agent_last_name', $4);
  set_collected_field('', 'date', $5);
  set_collected_field('', 'time', $6);
  set_collected_field('', 'logout_type', $7);
  set_collected_field('', 'login_duration', $8);
  set_collected_field('', 'available_duration', $9);
  set_collected_field('', 'unavailable_duration', $10);
  set_collected_field('', 'logged_groups', $11);
  accept_collected_entry('', false);
)
else if (matches_regular_expression(current_log_line(), '^"(CALL)","([0-9][0-9]/[0-9][0-9]/[0-9][0-9])","([0-9]+)","([0-9][0-9]:[0-9][0-9] [AP]M)","([0-9]+)","([A-Z]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([A-Z]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]+)","([0-9]*)","([a-zA-z0-9]*)","([0-9]*)"')) then (
  set_collected_field('', 'record_type', $1);
  set_collected_field('', 'date', $2);
  set_collected_field('', 'line', $3);
  set_collected_field('', 'time', $4);
  set_collected_field('', 'agent_id', $5);
  set_collected_field('', 'type', $6);
  set_collected_field('', 'group_number', $7);
  set_collected_field('', 'origination_group', $8);
  set_collected_field('', 'duration_to_answer', $9);
  set_collected_field('', 'talk_duration', $10);
  set_collected_field('', 'hold_duration', $11);
  set_collected_field('', 'wrap_duration', $12);
  set_collected_field('', 'abandoned_duration', $13);
  set_collected_field('', 'ringing_duration', $14);
  set_collected_field('', 'supervisor_help_count', $15);
  set_collected_field('', 'routing_type', $16);
  set_collected_field('', 'routing_step_counts', $17 . ',' . $18 . ',' . $19 . ',' . $20 . ',' . $21 . ',' . $22 . ',' . $23 . ',' . $24 . ',' . $25 . ',' . $26 . ',' . $27 . ',' . $28 . ',' . $29 . ',' . $30 . ',' . $31 . ',' . $32);
  set_collected_field('', 'originating_number', $33);
  set_collected_field('', 'originatin_name', $34);
  set_collected_field('', 'destination_number', $35);
  accept_collected_entry('', false);
)
else if (matches_regular_expression(current_log_line(), '^"(CATEGORY)","([0-9]+)","([a-zA-Z0-9]+)","([0-9][0-9]/[0-9][0-9]/[0-9][0-9])","([0-9][0-9]:[0-9][0-9] [AP]M)","([0-9]+)","([0-9]+)"')) then (
  set_collected_field('', 'record_type', $1);
  set_collected_field('', 'category', $2);
  set_collected_field('', 'description', $3);
  set_collected_field('', 'date', $4);
  set_collected_field('', 'time', $5);
  set_collected_field('', 'agent_id', $6);
  set_collected_field('', 'group_number', $7);
  accept_collected_entry('', false);
)
`

  # Database fields
  database.fields = {
    
    date_time = ""
    day_of_week = ""
    hour_of_day = ""    
    record_type  = ""
    agent_id = ""
    agent_first_name = ""
    agent_last_name = ""
    logout_type = ""
    logged_groups = ""
    call = ""
    line = ""
    type = ""
    group_number = ""
    origination_group = ""
    routing_step_counts = ""
    routing_type = ""
    originating_number = ""
    originating_name = ""
    destination_number = ""
    category = ""
    description = ""
    group_number = ""

  } # database.fields

  database.numerical_fields = {

    events = {
      label = "$lang_stats.field_labels.events"
      default = true
      requires_log_field = false
      type = "int"
      display_format_type = "integer"
      entries_field = true
    } # events

    login_duration = {
      label = $lang_stats.field_labels.login_duration
      default = true
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # login_duration
    
    available_duration = {
      label = $lang_stats.field_labels.available_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # available_duration

    unavailable_duration = {
      label = $lang_stats.field_labels.unavailable_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # unavailable_duration

    duration_to_answer = {
      label = $lang_stats.field_labels.duration_to_answer
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # duration_to_answer

    talk_duration = {
      label = $lang_stats.field_labels.talk_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # talk_duration

    hold_duration = {
      label = $lang_stats.field_labels.hold_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # hold_duration

    wrap_duration = {
      label = $lang_stats.field_labels.wrap_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # wrap_duration

    abandoned_duration = {
      label = $lang_stats.field_labels.abandoned_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # abandoned_duration

    ringing_duration = {
      label = $lang_stats.field_labels.ringing_duration
      default = false
      requires_log_field = true
      type = float
      display_format_type = duration_compact
    } # ringing_duration

    supervisor_help_count = {
      label = $lang_stats.field_labels.supervisor_help_count
      default = false
      requires_log_field = true
      type = "int"
      display_format_type = "integer"
    } # supervisor_help_count

  } # database.numerical_fields


  log.filters = {

    mark_entry = {
      label = '$lang_admin.log_filters.mark_entry_label'
      comment = '$lang_admin.log_filters.mark_entry_comment'
      value = 'events = 1;'
    } # mark_entry

  } # log.filters

  create_profile_wizard_options = {
    date_time_tracking = true

    # How the reports should be grouped in the report menu
    report_groups = {
      date_time_group = ""
      record_type  = true
      agent_id = true
      agent_first_name = true
      agent_last_name = true
      logout_type = true
      logged_groups = true
      call = true
      line = true
      type = true
      group_number = true
      origination_group = true
      duration_to_answer = true
      routing_step_counts = true
      routing_type = true
      originating_number = true
      originating_name = true
      destination_number = true
      category = true
      description = true
      group_number = true

    } # report_groups

  } # create_profile_wizard_options

} # norstar_prelude_and_cinphony_acd