NORTEL MERIDIAN 1 AUTOMATIC CALL DISTRIBUTION (ACD)
Sawmill is a Nortel Meridian 1 Automatic Call Distribution (ACD) log analyzer (it also supports the 1021 other log formats listed to the left).
It can process log files
in Nortel Meridian 1 Automatic Call Distribution (ACD) format, and generate dynamic statistics from them,
analyzing and reporting events.
Sawmill can parse Nortel Meridian 1 Automatic Call Distribution (ACD) logs, import them into a MySQL, Microsoft SQL Server, or Oracle database (or its own built-in database),
aggregate them, and generate dynamically filtered reports, all through a web interface.
Sawmill can perform Nortel Meridian 1 Automatic Call Distribution (ACD) log analysis on any platform, including Windows, Linux, FreeBSD, OpenBSD, Mac OS, Solaris, other UNIX, and others.
Sawmill stores the following non-numerical fields in its database for Nortel Meridian 1 Automatic Call Distribution (ACD), generates reports for each field, and allows dynamic filtering on any combination of these fields:
|Field|| ||Internal Name|
| ||date/time|| ||date_time|
| ||hour of day|| ||hour_of_day|
| ||day of week|| ||day_of_week|
| ||queue ID|| ||queue_id|
| ||agent ID|| ||agent_id|
Sawmill stores the following numerical fields in its database for Nortel Meridian 1 Automatic Call Distribution (ACD), aggregating them and including them as columns in most reports:
|Numerical Field|| ||Internal Name|
| ||agent hours|| ||agent_hours|
| ||agent logged in hours|| ||agents_logged_in|
| ||average speed of answer|| ||average_speed_of_answer|
| ||calls answered|| ||calls_answered|
| ||calls abandoned|| ||calls_abandoned|
| ||time busy|| ||time_busy|
| ||time manned|| ||time_manned|
| ||wait for answered calls|| ||wait_answered|
| ||wait for abandoned calls|| ||wait_abandoned|
| ||calls answered (agent)|| ||agent_calls_answered|
| ||time busy (agent/hour)|| ||avg_agent_time_busy|
| ||time manned (agent/hour)|| ||avg_agent_time_manned|
| ||time busy (agent)|| ||agent_time_busy|
| ||time manned (agent)|| ||agent_time_manned|
| ||TSF|| ||tsf|
| ||#TSF|| ||total_with_tsf|
| ||TSF (average)|| ||average_tsf|
| ||DN Incoming|| ||dn_inc|
| ||Time Incoming|| ||time_inc|
| ||DN Outgoing|| ||dn_out|
| ||Time Outgoing|| ||time_out|
| ||#Transferred IDN|| ||xfer_idn|
| ||#Transferred ACD|| ||xfer_acd|
See Sawmill Features to learn more about Sawmill's options for viewing, customizing, filtering, exporting and scheduling Nortel Meridian 1 Automatic Call Distribution (ACD) reports.
Sawmill also supports 1021 other log formats.