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Subject: "Email Reports & Serv-U"     Previous Topic | Next Topic
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Lex_Nesta
Member since Jun-24-08
Jun-24-08, 01:08 PM (PDT)
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"Email Reports & Serv-U"
 
   I'm using version 7.2.15 of Sawmill. I'm having a problem with sending email reports from the data being collected from my Serv-U (v6.5) FTP logs.

I'm able to generate "event" report files and email "event" reports without a problem.

If I try to generate a "files" report, it works. If I try to schedule an email and send the same "files" report, it says it was sent successfully, but I never receive it. There is no indication anything went wrong in the task log.

2008/06/24 17:06:00 RUN_SCHEDULED_TASK send_report_by_email servu_ftpbentleycom - - - - 2008/06/24 17:06:00 BEGIN_TASK send_report_by_email servu_ftpbentleycom unknown - - - 2008/06/24 17:06:05 RESULT - servu_ftpbentleycom unknown - - "Generated report 'lex___files_no_info_txt' in 00:00:05" 2008/06/24 17:06:06 END_TASK send_report_by_email servu_ftpbentleycom unknown - - -

Any Ideas?


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dgilmoreadmin
Member since Nov-18-04
2717 posts
Jun-26-08, 01:06 PM (PDT)
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1. "RE: Email Reports & Serv-U"
In response to message #0
 
Hi-

My recommendation is to verify the settings for the SMTP server, and also verify that the SMTP server you are sending to is the one that accepts mail for the recipient.

Do you know if the server you are sending email to requires SMTP authentication to deliver the mail locally. Other common problems are with spam filtering software which may intercept the mail and consider it spam.

Do you have access to the email server that you are attempting to send email to? If so you might want to check to see if the emails are getting through to the server, and the connection is occurring. Or if for whatever reason the SMTP connection is being blocked by a firewall, or spam filtering method, or other possible issues described above.

David
Sawmill Product Support Team
support@flowerfire.com


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