When you contact us for support, please have the
following information available, and include it when you send email:
license key (or if it's a trial license, what license tier
you are using), the version of Sawmill that you are using (from the
"About" link in the user interface), specifications of the machine
Sawmill is running on, and the log format you are analyzing.
Find your license key under Admin->Licensing in the Sawmill interface.