SUPPORT PROGRAMS
Our Support Programs page has tables describing and comparing our free support access and paid support levels.
SUPPORT EMAIL
Email your questions to Sawmill Support.
SUPPORT FAQ
Check out the frequently asked questions from our users.
SUPPORT DOCUMENTATION
You can browse the online documentation in a live copy of Sawmill.
Read the Sawmill Newsletter, archived past newsletters, or learn more about all Sawmill documentation options.
SUPPORT PROFESSIONAL SERVICES
Professional Services help you get the most from Sawmill.
SUPPORT FEEDBACK
Tell us what you think, make your suggestions.
When you contact us for support, please have the
following information available, or include it in an email:
following information available, and include it when you send email:
license key (or if it's a trial license, what license tier
you are using), the version of Sawmill that you are using (from the
"About" link in the user interface), specifications of the machine
Sawmill is running on, and the log format you are analyzing.
Find your license key under Admin->Licensing in the Sawmill interface.
Sales and Technical Support
voice: +1 831 425 1758 (9AM-5PM PST)
fax: +1 831 604 1425
sales: sales@sawmill.net
support: support@sawmill.net
Location:
Flowerfire, Inc.
Santa Cruz, CA 95062
USA
EMEA Sales and Technical Support
sales tel: +44 (0) 845 250 4470
sales fax: +44 (0) 845 250 4471
sales email: sales@sawmill.co.uk
support email: support@sawmill.co.uk
Technical support is not available for products past their end-of-support date (but discounted upgrades are available, and support is available on upgraded license).
Sawmill 7 end-of-support was April 1, 2011. All versions prior to Sawmill 7 are past end-of-support. Sawmill 8.0/8.1 end-of-support is December 1, 2014. Sawmill 8.5 end-of-support is not yet determined, but is no earlier than three years from the date of release of the next major version.
