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Sawmill Sawmill

SAWMILLSUPPORT

Sawmill is a powerful hierarchical log analysis tool that runs on every major platform.
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SUPPORT PROGRAMS

Our Support Programs page has tables describing and comparing our free support access and paid support levels.

SUPPORT EMAIL

Email your questions to Sawmill Support.

SUPPORT FAQ

Check out the frequently asked questions from our users.

SUPPORT DOCUMENTATION

You can browse the online documentation in a live copy of Sawmill. Read the Sawmill Newsletter, archived past newsletters, or learn more about all Sawmill documentation options.

SUPPORT PROFESSIONAL SERVICES

Professional Services help you get the most from Sawmill.

SUPPORT FEEDBACK

Tell us what you think, make your suggestions.

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When you contact us for support, please have the following information available, or include it in an email: following information available, and include it when you send email: license key (or if it's a trial license, what license tier you are using), the version of Sawmill that you are using (from the "About" link in the user interface), specifications of the machine Sawmill is running on, and the log format you are analyzing.

Find your license key under Admin->Licensing in the Sawmill interface.

Sales and Technical Support
voice: +1 831 425 1758 (9AM-5PM PST)
fax: +1 831 604 1425
sales: sales@sawmill.net
support: support@sawmill.net

postal address:

Flowerfire, Inc.
340 Soquel Avenue, Suite 207
Santa Cruz, CA 95062
USA

EMEA Sales and Technical Support
sales tel: +44 (0) 845 250 4470
sales fax: +44 (0) 845 250 4471
sales email: sales@sawmill.co.uk
support email: support@sawmill.co.uk

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Technical support is not available for products past their end-of-support date (but discounted upgrades are available, and support is available on upgraded license). Sawmill 7 end-of-support was April 1, 2011. All versions prior to Sawmill 7 are past end-of-support. Sawmill 8.0/8.1 end-of-support is December 1, 2014. Sawmill 8.5 end-of-support is not yet determined, but is no earlier than three years from the date of release of the next major version.

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