SAWMILLPRICING

Notes:

• Sawmill Profiles: A profile is a set of statistics created using the Create New Profile command in Sawmill. A single analysis of a single log dataset is usually a single profile, but if you need multiple simultaneous analyses of the same data, you may need multiple profiles. In an ISP setting, each client typically has their own profile. In other settings, there is usually one profile per dataset.

• Consulting Services: This is any custom work or development beyond the scope of normal support. It could include creating custom plug-ins, tuning plug-ins to provide custom reports, or log filters, or report filters, changing the look-and-feel, or anything else you need. Sawmill is extraordinarily flexible and customizable, but it takes time to learn everything you need to know to customize it; we can do it for you immediately, saving you time and getting your Sawmill-based solution up and running as quickly as possible. See Consulting Services for a full description.

• Sawmill Features: Sawmill Enterprise has all the features of Sawmill Professional; plus support for MySQL as a back-end database; support for multiprocessor database builds; and support for editing of the web interface templates, for a fully customizable web interface. Sawmill Professional has all the features of Sawmill Lite, plus a number of profile editing features, and a more advanced Create Profile wizard. See The Sawmill Edition Matrix for complete details.

• Running Sawmill on Multiple Computers: Licenses are for a single installation of Sawmill — to run Sawmill simultaneously on multiple computers, you must purchase multiple licenses. However, an installation of Sawmill is accessible by any number of users.

• Multiple Platform Support: When you purchase Sawmill, you get it for all supported platforms at no additional charge. This means that you can move it from one server to another of a different platform without purchasing a new license. However, as mentioned in the previous point, you cannot use the same license simultaneously on multiple computers.

• Discounts: Educational institutions and non-profit organizations can purchase it at a 20% discount (e.g., they can buy a $599 license for $479.20). To place an online order with a discount, please order in the store, and enter the appropriate discount code (listed at the bottom of the order page).

• Sawmill Upgrades: All licenses are perpetual — there are no fees beyond the initial purchase. Minor bug-fix upgrades are free. The cost of major upgrades depends on the complexity and number of new features. The upgrade from Sawmill 7 to Sawmill 8 is 50% of the Sawmill 8 license price for existing Sawmill 7 customers.

• License Upgrades: An existing license can be upgraded to a larger license for the difference in price, plus a US$ 25 administrative fee. For instance, a 5-profile Professional license can be upgraded to a 25-profile Professional license for US$ 1,199 - US$ 399 + US $25, or US $825.

• Technical Support:

  • Basic Support: All licenses include Basic Support. Basic Support provides access to the Support Forum, email and phone support, with a 24-hour expected response time.

  • Premium Support: With an annual fee, Premium Support requests have priority over Basic Support requests. Premium Support includes a dedicated email address and provides email and phone support with an escalated priority for responses. Premium Support also includes free updates including major versions. If your Premium Support is active, there will be no additional licensing fees to move up to the latest major versions. For a complete description, see the Sawmill Premium Support Program documentation.

  • Supplement to Technical Support: Support needs which are outside of the scope of technical support may require Consulting Services. This will be determined by your experience with Sawmill and the amount of time you will need to be successful. This will be evaluated by our support team if it becomes necessary.

If you have questions about the licensing scheme, or if you feel that the scheme or the prices are inappropriate in your case, please contact us at sales@sawmill.net; we're flexible.