• Sawmill Profiles: A profile is a set of statistics created using the Create New Profile command in Sawmill. A single analysis of a single log dataset is usually a single profile, but if you need multiple simultaneous analyses of the same data, you may need multiple profiles. In an ISP setting, each client typically has their own profile. In other settings, there is usually one profile per dataset.

• Consulting Services: This is any custom work or development beyond the scope of normal support. It could include creating custom plug-ins, tuning plug-ins to provide custom reports, or log filters, or report filters, changing the look-and-feel, or anything else you need. Sawmill is extraordinarily flexible and customizable, but it takes time to learn everything you need to know to customize it; we can do it for you immediately, saving you time and getting your Sawmill-based solution up and running as quickly as possible. See Consulting Services for a full description.

• Sawmill Features: Sawmill Enterprise has all the features of Sawmill Professional; plus support for MySQL as a back-end database; support for multiprocessor database builds; and support for editing of the web interface templates, for a fully customizable web interface. Sawmill Professional has all the features of Sawmill Lite, plus a number of profile editing features, and a more advanced Create Profile wizard. See The Sawmill Edition Matrix for complete details.

• Running Sawmill on Multiple Computers: Licenses are for a single installation of Sawmill -- to run Sawmill simultaneously on multiple computers, you must purchase multiple licenses. However, an installation of Sawmill is accessible by any number of users.

• Multiple Platform Support: When you purchase Sawmill, you get it for all supported platforms at no additional charge. This means that you can move it from one server to another of a different platform without purchasing a new license. However, as mentioned in the previous point, you cannot use the same license simultaneously on multiple computers.

• Discounts: Educational institutions and non-profit organizations can purchase it at a 20% discount (e.g., they can buy a $549 license for $439.20). To place an online order with a discount, please order in the store, and enter the appropriate discount code (listed at the bottom of the order page).

• Sawmill Upgrades: All licenses are perpetual -- there are no fees beyond the initial purchase. Minor bug-fix upgrades are free. Major updates generally cost existing customers 25%-50% of the full license price.

• License Upgrades: An existing license can be upgraded to a larger license for the difference in price, plus a US$ 25 administrative fee. For instance, a 5-pack can be upgraded to a 25-pack for US$ 749 - US$ 399 + US $25, or US $375.

• Technical Support: All licenses include Basic Support. Basic Support provides email and phone support, with a 24-hour expected response time. Premium Support requests have priority over Basic Support requests. Premium Support includes a dedicated email address and provides email and phone support with an escalated priority for responses. Premium Support also includes free updates including major versions. If your Premium Support is active, there will be no additional licensing fees to move up to the latest major versions. For a complete description, see the Sawmill Premium Support Program documentation.

If you have questions about the licensing scheme, or if you feel that the scheme or the prices are inappropriate in your case, please contact us at support@flowerfire.com; we're flexible.