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Sawmill has plug-ins to support the following log formats:

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NORSTAR PRELUDE AND CINPHONY ADC

Sawmill is a Norstar PRELUDE and CINPHONY ADC log analyzer (it also supports the 980 other log formats listed to the left). It can process log files in Norstar PRELUDE and CINPHONY ADC format, and generate dynamic statistics from them, analyzing and reporting events. Sawmill can parse Norstar PRELUDE and CINPHONY ADC logs, import them into a MySQL, Microsoft SQL Server, or Oracle database (or its own built-in database), aggregate them, and generate dynamically filtered reports, all through a web interface. Sawmill can perform Norstar PRELUDE and CINPHONY ADC log analysis on any platform, including Window, Linux, FreeBSD, OpenBSD, Mac OS, Solaris, other UNIX, and others.

Sawmill stores the following non-numerical fields in its database for Norstar PRELUDE and CINPHONY ADC, generates reports for each field, and allows dynamic filtering on any combination of these fields:

Field  Internal Name
   date/time  date_time
   day of week  day_of_week
   hour of day  hour_of_day
   record type  record_type
   agent ID  agent_id
   agent first name  agent_first_name
   agent last name  agent_last_name
   logout type  logout_type
   logged groups  logged_groups
   call  call
   line  line
   type  type
   group_number  group_number
   origination_group  origination_group
   routing_step_counts  routing_step_counts
   routing_type  routing_type
   originating_number  originating_number
   originating_name  originating_name
   destination_number  destination_number
   category  category
   description  description

Sawmill stores the following numerical fields in its database for Norstar PRELUDE and CINPHONY ADC, aggregating them and including them as columns in most reports:

Numerical Field  Internal Name
   events  events
   login duration  login_duration
   available duration  available_duration
   unavailable duration  unavailable_duration
   duration to answer  duration_to_answer
   talk duration  talk_duration
   hold duration  hold_duration
   wrap duration  wrap_duration
   abandonded duration  abandoned_duration
   ringing duration  ringing_duration
   supervisor help count  supervisor_help_count

See Sawmill Features to learn more about Sawmill's options for viewing, customizing, filtering, exporting and scheduling Norstar PRELUDE and CINPHONY ADC reports.

Sawmill also supports 980 other log formats.

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