NORSTAR PRELUDE AND CINPHONY ADC
Sawmill is a Norstar PRELUDE and CINPHONY ADC log analyzer (it also supports the 1021 other log formats listed to the left).
It can process log files
in Norstar PRELUDE and CINPHONY ADC format, and generate dynamic statistics from them,
analyzing and reporting events.
Sawmill can parse Norstar PRELUDE and CINPHONY ADC logs, import them into a MySQL, Microsoft SQL Server, or Oracle database (or its own built-in database),
aggregate them, and generate dynamically filtered reports, all through a web interface.
Sawmill can perform Norstar PRELUDE and CINPHONY ADC log analysis on any platform, including Windows, Linux, FreeBSD, OpenBSD, Mac OS, Solaris, other UNIX, and others.
Sawmill stores the following non-numerical fields in its database for Norstar PRELUDE and CINPHONY ADC, generates reports for each field, and allows dynamic filtering on any combination of these fields:
| Field | | Internal Name |
|---|
| | date/time | | date_time |
| | day of week | | day_of_week |
| | hour of day | | hour_of_day |
| | record type | | record_type |
| | agent ID | | agent_id |
| | agent first name | | agent_first_name |
| | agent last name | | agent_last_name |
| | logout type | | logout_type |
| | logged groups | | logged_groups |
| | call | | call |
| | line | | line |
| | type | | type |
| | group_number | | group_number |
| | origination_group | | origination_group |
| | routing_step_counts | | routing_step_counts |
| | routing_type | | routing_type |
| | originating_number | | originating_number |
| | originating_name | | originating_name |
| | destination_number | | destination_number |
| | category | | category |
| | description | | description |
Sawmill stores the following numerical fields in its database for Norstar PRELUDE and CINPHONY ADC, aggregating them and including them as columns in most reports:
| Numerical Field | | Internal Name |
|---|
| | events | | events |
| | login duration | | login_duration |
| | available duration | | available_duration |
| | unavailable duration | | unavailable_duration |
| | duration to answer | | duration_to_answer |
| | talk duration | | talk_duration |
| | hold duration | | hold_duration |
| | wrap duration | | wrap_duration |
| | abandonded duration | | abandoned_duration |
| | ringing duration | | ringing_duration |
| | supervisor help count | | supervisor_help_count |
See Sawmill Features to learn more about Sawmill's options for viewing, customizing, filtering, exporting and scheduling Norstar PRELUDE and CINPHONY ADC reports.
Sawmill also supports 1021 other log formats.
