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SAWMILLPLUG-IN

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Sawmill has plug-ins to support the following log formats:

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NORTEL MERIDIAN 1 AUTOMATIC CALL DISTRIBUTION (ACD)

Sawmill is a Nortel Meridian 1 Automatic Call Distribution (ACD) log analyzer (it also supports the 997 other log formats listed to the left). It can process log files in Nortel Meridian 1 Automatic Call Distribution (ACD) format, and generate dynamic statistics from them, analyzing and reporting events. Sawmill can parse Nortel Meridian 1 Automatic Call Distribution (ACD) logs, import them into a MySQL, Microsoft SQL Server, or Oracle database (or its own built-in database), aggregate them, and generate dynamically filtered reports, all through a web interface. Sawmill can perform Nortel Meridian 1 Automatic Call Distribution (ACD) log analysis on any platform, including Windows, Linux, FreeBSD, OpenBSD, Mac OS, Solaris, other UNIX, and others.

Sawmill stores the following non-numerical fields in its database for Nortel Meridian 1 Automatic Call Distribution (ACD), generates reports for each field, and allows dynamic filtering on any combination of these fields:

Field  Internal Name
   date/time  date_time
   hour of day  hour_of_day
   day of week  day_of_week
   queue ID  queue_id
   agent ID  agent_id

Sawmill stores the following numerical fields in its database for Nortel Meridian 1 Automatic Call Distribution (ACD), aggregating them and including them as columns in most reports:

Numerical Field  Internal Name
   agent hours  agent_hours
   agent logged in hours  agents_logged_in
   average speed of answer  average_speed_of_answer
   calls answered  calls_answered
   calls abandoned  calls_abandoned
   time busy  time_busy
   time manned  time_manned
   wait for answered calls  wait_answered
   wait for abandoned calls  wait_abandoned
   calls answered (agent)  agent_calls_answered
   time busy (agent/hour)  avg_agent_time_busy
   time manned (agent/hour)  avg_agent_time_manned
   time busy (agent)  agent_time_busy
   time manned (agent)  agent_time_manned
   TSF  tsf
   #TSF  total_with_tsf
   TSF (average)  average_tsf
   DN Incoming  dn_inc
   Time Incoming  time_inc
   DN Outgoing  dn_out
   Time Outgoing  time_out
   #Transferred IDN  xfer_idn
   #Transferred ACD  xfer_acd

See Sawmill Features to learn more about Sawmill's options for viewing, customizing, filtering, exporting and scheduling Nortel Meridian 1 Automatic Call Distribution (ACD) reports.

Sawmill also supports 997 other log formats.

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